A-Z Clinics & Services
Information for patients regarding Saturday collaborative working with Dolphins Practice
Cuckfield Medical Practice & The Vale Surgery have been providing a Saturday morning clinic at our Vale site surgery for some time. We have found that these clinics are very popular with our Patients as it provides more choice around when you can access your GP Practice.
We are always looking at ways where we can enhance the level of service we provide to our Patients and would like to be able to extend the number of appointments we can provide at these Saturday morning Clinics. Therefore we have been talking with our colleagues at Dolphins Practice, about how we can achieve this and manage the workload without compromising the quality of care our Patients expect.
As a trial, we shall be alternating the site of our Saturday Clinics with Dolphins Practice. There will be a Receptionist supporting 2 GPs, one from each Practice. Those GPs will be running a Clinic, seeing patients from their own Surgeries under one roof. We will still be running a Saturday Surgery every Saturday, only the location will be changing . If the trial is successful, we would then like to increase the number of appointments available by having additional GPs providing Clinics and seeing Patients from either Surgery. We would also like to consider offering Nurse led clinics, Pharmacy, Travel and Flu Clinics in the future if this trial is a success.
We really value your feedback, so please let us know what you think about this trial and we will be able to use this to evaluate its effectiveness. For Cuckfield & the Vale Patients, you can access our feedback form on our website, or collect a form from Reception.
The Vale Surgery, Bolding Way, Haywards Heath, West Sussex, RH16 4SY
Dolphins Practice, Nightingale Primary Care Centre, Butlers Green Road, Haywards Heath, RH16 4BN
All patients over 65 or in ‘at risk’ groups are strongly encouraged to attend for a flu vaccination on a yearly basis. Children ages 2 and 3 will be offered the vaccine via a nasal spray.
Flu Clinics are held on Saturdays during flu season (usually October). These clinics are widely advertised, online and via posters in local areas, but we no longer send out individual letters.
A vaccination against pneumonia is also offered at the Flu Clinic. This is a one-off vaccination which offers life-long protection and is also available throughout the year.
We are fortunate enough to have an excellent Midwife who offers a service second to none at both Cuckfield and The Vale Practice. She runs clinics every Thursday and Friday morning, and will meet frequently with women throughout their pregnancy.
For any urgent queries related to pregnancy our Community Midwife may also be contacted via the Princess Royal Hospital telephone number 01444 441881 Ext. 8414 between the hours of 08:30-09:30 on weekdays.
Cervical Smear Programme
The Practice cervical smear programme, with co-operation of the Health Authority, has been running for many years. Your cervical smear status is closely monitored and you will be contacted when you are due for a smear. If you are aged 25-49 you will be called every 3 years, 50-65 you will be called every 5 years. Results are sent directly to patients as well as to the Practice within 2 weeks of smear being taken.
Please book an appointment with one of our Practice Nurses when your reminder arrives.
We are committed to a policy of preventive medicine and therefore encourage all parents to make sure their children are up to date with their vaccinations. You will be invited to attend the surgery when vaccinations are due.
Click here for the NHS recommended schedule
Chronic Disease Management
Patients registered at the Practice with a chronic disease including Asthma, COPD (Chronic Lung Disease), Diabetes and Chronic Heart Disease are invited to attend an annual review for a full check-up and assessment of their condition. These clinics aim to offer advice and support, and ensure that patients are receiving the maximum benefit from their medication.
We take prescribing responsibility for all medication that we prescribe, therefore we need to ensure that all chronic disease patients attend a hospital appointment or a review in the surgery before we prescribe ongoing medication.
Counselling and Time to Talk
The TIME TO TALK service provides talking therapies (psychological therapies – Cognitive Behavioural Therapy or CBT, counselling, and guided self-help) to help patients understand and change their thoughts and feelings to get well and stay well. Patients who need support from the Community Mental Health team have the opportunity to see their Community Psychiatric Nurse (CPN) at the surgery for some appointments.
Patients who are referred for talking therapies to help them deal with problems such as anxiety and depression are sometimes offered appointments with the Counsellor or Cognitive behaviour Therapist at Cuckfield. (This service is currently provided by Time to Talk).
Patients call also self-refer to this service on 01444 251084.
Time to Talk website with reading list/internet resources:
Our self help booklets online:
We provide a Cryotherapy service which is suitable for some small lesions such as troublesome sun damage and involves a controlled freeze using liquid nitrogen. This can only be provided at The Vale because of the requirements of storing liquid nitrogen.
If you have had this treatment previously and feel it may be required again please book your appointment at The Vale. Otherwise, a Dermatology opinion can be provided in a normal appointment at any site.
For general information and advice on skin care click here
All the doctors including our Registrars are able to discuss matters on family planning. Please enquire at Reception if you would like a routine GP appointment to discuss this further.
At your routine appointment if the GP feels you should attend our family planning clinic they will add your name to the waiting list and you will be contacted and booked into one of our clinics.
Dr Burns runs a family planning clinic once or twice a month at the Vale for coils and implants.
Foreign Travel Immunisation - Please be aware this service is suspended from 9th July 2018, until further notice.
If you are contemplating a foreign trip please contact the surgery well in advance of your departure date to arrange an appointment as early as possible to allow time for the vaccines to work.
Our Travel Clinics are run by our Practice Nurses who can offer up-to-date and comprehensive information for all travellers. Your first travel consultation will be for 30 minutes (individual / first family member) and additional family members will need 15 minutes more per person. Any follow-up appointments required will be for 15 minutes.
You will need to complete a Pre-Travel Questionnaire Form before your appointment. This form is available on Reception (please arrive early to complete the form) or you can print it out (form can be downloaded below) and you can bring it with you to your appointment.
Please note there is a fee for vaccinations and prescriptions that are not available on the NHS and payment is made by cash or credit / debit card in the surgery at the time of the initial appointment.
The Practice is also a Department of Health designated Yellow Fever Centre for registered and non-registered patients.
To book a Travel Clinic appointment please call 01444 458738
Dr Ferrier has an interest in ENT and can offer a micro suction service with specialist equipment based at the Vale. Your GP will assess whether this applies to you and will book an appointment for you.
Dr Harvey carries out minor surgery procedures once a month at The Vale. These appointments cannot be directly booked, but any doctor can assess your suitability for this surgery. Please note NHS services cannot carry out cosmetic procedures and we are required to adhere closely to a Low Priority Procedure list which regulates what we can do.
Phlebotomy & INR Monitoring
A blood taking service is available every morning at the Practice. These clinics are run by our phlebotomist and our HCA.
We also provide an anti-coagulation monitoring clinic for patients who take Warfarin medication.
Please ask at reception for Warfarin appointments.
Prescriptions & Travelling abroad
Please read this useful guidance concerning how many months worth of medication your GP can safely prescribe for you if yo are travelling abroad.
Prescribing guidance for travelling abroad
National NHS Screening Programmes
Breast screening is performed on women from 50-70 years of age, every three years and patients will automatically be invited by the West Sussex Breast Screening Service to attend at the local screening unit. The results are sent directly to the patient and to the Practice. If you have any queries regarding this service please contact them direct on 01903 239757. Mammograms are available to women over 70 on request.
The Bowel Cancer Screening Programme offers screening every two years to all men and women aged 60 to 69. Patients that are eligible for screening will receive an invitation letter and kit with step-by-step instructions for completing the test at home and sending the samples to the hub laboratory. The test will then be processed and the results letter will be sent to the patient and their GP. For any enquiries, please contact 0800 707 60 60. We strongly encourage patients to take part in this valuable, free, screening service.
Abdominal Aortic Aneurysm Screening
The NHS AAA Screening Programme will invite all men for screening during the year they turn 65. Men over 65 who have not previously been diagnosed with an aneurysm can request a scan by contacting their local programme directly on 01243 831503.