Order a repeat prescription
Please note that we do not take prescription requests over the phone.
All medication requests must be in writing.
You can request your medication in the following ways:
In writing or in person
If you need to take tablets or medicines regularly, your Doctor may suggest you have a repeat prescription. This will be authorised on the computer ready for when you next need it. All prescription requests need to be put in writing (faxed, posted or dropped into the surgery) indicating where you wish to collect it from, this can be from either surgery or we can have your prescription sent to a Pharmacy who regularly collects from us.
Using online services
You can request your medication using online services. You will be able to access the list of repeat medications that are on your patient record when you are running low and request them from the comfort of your own home. You can request your medication at the click of a button, we process it and send it to the pharmacy for you to collect. For more information on how to register for online services click here
When there is a delay with medication
There will be occasions when your medication isn't ready as soon as you would like it to be:
1. If you request a medication too early it can be refused as the computer system wont allow us to process it too soon.
2. It also will not allow you to request medication that you are not routinely on (i.e. antibiotics). These would be one off requests which may be granted, or refused by the clinicians.
3. Finally, if you have a repeat medication and you have not had a medication review for the last 12 months, then your medication may be refused and you will be asked to make an appointment with your GP for a review. To help you to plan ahead, before you are due a medication review, the GP or Nurse will write a message for you on your prescription, so please check your script when you collect your prescription and book an appointment before your next medication is due.
Planning ahead when requesting medication
We process around 250 prescriptions a day. We receive your request, put it into a GP and at their earliest convenience they process and authorise it. At this point your request waits for a Pharmacy to collect it (usually the next day) and then they follow their process to dispense your items. Due to this we ask that you please allow at least three working days for processing of the prescription from start to finish.
Please note: We only have 1 collection a day from local Pharmacies. So if your request is processed after the collection has taken place it will not go until the next working day.
When medication is required urgently
There should very few occasions where medication is required 'urgently'. Please do not wait until you have run out before requesting your medication. Knowing that it takes 3 working days to process a request means you will need to allow at least this amount of time before you run out . Ideally, you should request your repeat medication the week before you are going to finish your current amount.
Prescription requests that are highlighted as urgent will be passed to a GP and if the GP feels the urgent nature of the request is appropriate they will issue the medication. If the request is not urgent, the request will be processed within 3 working days as with routine requests.
Electronic Prescribing Service (EPS):
As of 4th August 2015 we will be moving over to the new Electronic Prescribing Service (EPS), for more information please click here