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Violent or abusive patients

Staff have the right to work in a safe and secure environment and we as employers have the legal responsibility of providing that environment. The Practice will not tolerate:

  • Verbal abuse to staff which prevents them from doing their job or makes them feel intimidated or unsafe
  • Threats of violence or actual violence to any member of the Practice


The GPs have the right to remove with immediate effect any patient who behaves in the above manner.

Zero Tolerance Policy

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