NHS 111

NHS 111 either online at 111.nhs.uk or by phone – dial 111 to find out what to do and where to go when you have an urgent but non-threatening medical concern. It directs you to the right local service, first time.
It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.
It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When should you contact NHS 111?

If you’re worried about an urgent but non-threatening medical concern call 111 to speak to a fully trained adviser or go online at 111.nhs.uk and answer the questions online. For less urgent health needs, contact your GP or local pharmacist.

How does NHS 111 work?

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern.