Tell us your thoughts

We would love to hear your feedback about our service.
There are various ways in which you can leave feedback about Cuckfield Medical Practice and The Vale Surgery. Please note: the following options are NOT for booking appointments or requesting medication.

Our Feedback Form

The best way to provide your thoughts and feedback on the service you’ve received is via our feedback form.

We can then address any issues and respond to any queries you may have.

Access our secure and encrypted Feedback form

If you do not wish to use our feedback form there are various 3rd party options for sending feedback below.

Comments and Complaints

If you have had a patient experience you are unhappy with and would like to take further then please see our Comments and Complaints section of our website.

To go to Comments and Complaints please click here

NHS Choices


Do you want to share your feedback on Cuckfield Medical Practice or The Vale Surgery with other patients or prospective patients? Do you want to tell us how we are doing and rate us on a range of things from our care, our staff to our parking and appointment availability? Then NHS Choices could be the best place for you to leave your comments.

NHS Choices is an NHS run resource. It contains clinical advice and support on a wide range of medical conditions, but did you also know it allows you to compare and review local services in your area? All you do to leave a review, or read reviews left by other patients, is to click on one of the surgery links below and click on the yellow tabs that ask you to review the Practice.

To go to Cuckfield Medical Practice NHS Choices page and leave a review please click here

To go to The Vale Surgery NHS Choices page and leave a review please click here

Friends and Family Test

Cuckfield Medical Practice encourages patients to give feedback on their experiences of care and treatment so that the information can be used to drive continuous improvements and better address people’s needs.

Healthwatch West Sussex


Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but they have a statutory voice, meaning commissioners and providers have to listen to people through us.

Contact information for the Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS), which is as follows:

Telephone: 0300 012 0122


Address: Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW

Social Media

Are you on Facebook or Twitter and like using social media to leave reviews? We Cuckfield Medical Practice and The Vale Surgery are now on both social media sites.

To leave feedback on our Facebook page or to ‘like’ us please click here
To Tweet us or ‘follow’ us please click here